The following Terms & Conditions are applicable to Online Sales:

• No monetary refunds will be entertained, all items can be replaced/exchanged in case of any defects/spoiled.
• The minimum order value for delivery is Rs. 1,000. Orders below this value will not be processed.
• The maximum order value for a Cash on Delivery order is Rs. 4,999. For orders above the limit please use any of our prepaid payment options.
• You agree to use this website for lawful purposes only and in a manner consistent with all applicable laws and regulations.
• All content on this website, including text, images, logos, and trademarks, is the property of Malik Dates and is protected by copyright and other intellectual property laws.
• We reserve the right to update or modify these terms and conditions at any time. Please review them periodically.
• If you have any questions or concerns about these terms and conditions, you can contact us at help center.

Shipping Policy:

• Malik Dates offers free delivery nationwide on every order.
• An order confirmation will be sent to you via email/phone after you place the order on the website.
• The order will take 2 - 4 business days to be delivered once the order is shipped.
• If a product is not available at the time of dispatch, we will take your advice on replacements or refunds.
• Our payment modes are cash on delivery and via Visa/debit card.

Exchange Policy:

• We make sure the products reach you fresh but in any case, if you receive them spoiled, you can always claim for an exchange through our customer service number.
• The exchanged product will be subject to the products available at that time.
• Exchangeable products should be unused, undamaged, and in their original packaging with other order details.

How to Return / Exchange:

• If you received a spoiled product and wish to exchange them.
• Contact customer service with your Order ID and they will guide you through the process.
• You will have to send a picture of your order to our customer service number in case of spoiled products.
• Once your exchange is processed (10 days after receipt of items) we will send you the available products of the same amount with the exact same mode of payment that was used at the time of purchase, minus shipping charges.

How to handle the package:

The products we dispatch are freshly plucked. There is no use of carbide or any other chemical to artificially ripen them or to preserve them so we send them unripe (green) to make sure they don’t go bad in the delivery process. So if you receive the mangoes green, here is what you need to do.

1. There will be a harvest date and packing date mentioned on the box.
2. Leave the box a room temperature if it’s not the time yet.
3. If it is the time but the mangoes are still green, leave them in the box for 2-3 days at the room temperature.
4. Open the box if you smell the aroma of the freshly ripened mangoes and enjoy!

• We make sure the products reach you fresh but in any case, if you receive them spoiled, you can always claim an exchange through our customer service number. 03058651496
• The exchanged product will be subject to the products available at that time.
• Exchangeable products should be unused, undamaged, and in original packaging with other order details.
• If you received a spoiled product and wish to exchange them, Contact customer service with your Order ID and a picture of your received package and they will guide you through the process.
• You will have to send a picture of your order to our customer service number 03058651496 in case of spoiled products.
• At the time your exchange is processed, we will send you the available products of the same amount with the exact same mode of payment that was used at the time of purchase, minus shipping charges.
• In case your issue was not resolved and the case proceeded for a refund, it will take up to 15 working days to process the refund.